Khabri BaiSupport
Contact us
Write to khabribai.com@gmail.com. To help us find the problem, tell us your iPhone or iPad model, your iOS version, the app version (shown in the app's Settings) and what you were doing.
Common questions
The app is in the wrong language
Open Settings in the app, choose Language, and pick one of the seven. Stories, topics and the reading voice follow it. Changing language can take a moment while stories load.
Nothing is playing, or the voice is silent
Check the ringer and volume, and that the headline's speaker button is not muted. If you chose a Pro Voice that has not finished downloading, the app reads with your phone's own voice until it does.
Pro Voice will not download
The voice is about 400 MB, so it needs room on your device and a steady connection. If it stops, open the voice screen again and it will resume from where it stopped.
How do I get Pro on a new phone?
Open the Pro screen and tap Restore purchases, signed in with the Apple Account you bought it with.
How do I cancel Pro?
Open Settings on your iPhone, tap your name, then Subscriptions, and choose Khabri Bai. You keep Pro until the end of the period you paid for. We cannot cancel for you, because Apple holds the subscription.
I want a refund
Apple handles refunds for App Store purchases. Go to reportaproblem.apple.com.
The free trial did not appear
The 1-week free trial is for new subscribers, and Apple allows each person one introductory offer per subscription group. If you have subscribed before, it will not be offered again.
How do I delete my data?
In the app, open Settings and choose Delete personal data. It opens a short form. You can also email us. See the privacy policy for what we hold.
The LIVE tape reads LATEST
The live tape is part of Pro and refreshes when you pull down on the home screen. If you are not a Pro member, or the live headlines are not fresh, the tape shows the latest stories instead and says LATEST.